It is not difficult to deliver a product to your customer but meeting your customer’s expectations in terms of quality of the product and maintaining best of the services post delivery of a product is critical. That is where the core of the business lies. You will never be able to get a business again...
from Quality Assurance and Project Management http://itknowledgeexchange.techtarget.com/quality-assurance/how-to-assure-quality-in-terms-of-cost-delivery-and-services/
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