ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology is an ultimate guide on strengthening your fundamental knowledge on ITIL framework. The Information Technology Infrastructure Library (ITIL) is a globally accepted framework targeting to fill in the gaps between business requirements and the IT deliverables. The guidelines defined in ITIL framework focus...
from Quality Assurance and Project Management http://itknowledgeexchange.techtarget.com/quality-assurance/clydebankitil-audio-book-on-itil-framework-an-ultimate-guide/
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